Q: When do you ship?

A: Every week! Unless the product is on 'pre-order', it will be shipped out on the date associated with that 'pre-order'.  

All shipments are handled by the third party fulfillment service White Squirrel.


Q: Do you ship outside of U.S.?

*UK shipping is now back! Thank you for being patient!*

*As of July 1st, 2021, tax laws for selling to EU customers has changed. EU customers are responsible for paying VAT (Value Added Tax) upon delivery from their shipping carriers*

A: Yes, international shipping is available. Please check to make sure your country accepts international packages without any restrictions regarding COVID-19 before placing your order. 


Q: What happens if my product ends up damaged/incorrect?

A: If your package has arrived damaged/incorrect please send an email over to wenwen.neale@gmail.com so we can help! 


Q: How long will it take to receive my order? *UPDATED*


United States: 1-2 weeks

Canada: 2-4 weeks

South America: 2-8 weeks

Everywhere else: 4-12 weeks


Q: Can I add custom messages/special requests to my order?

A: As of right now all orders will be packaged and shipped out of the warehouse by the third party fulfillment company White Squirrel, so there won't be a guarantee that any special requests/custom messages on orders will be fulfilled.


Please note CATDAD is not responsible if your package ends up missing/damaged during transit. Once a package is being processed to the local post office, we have no control of it's destiny!